Understand how billing, trials, cancellations, refund review, and payment support work for NeptunePro LeadGEN subscriptions.
We want customers to feel confident starting with NeptunePro LeadGEN. This policy explains the free trial, billing expectations, cancellations, and how to request refund review if something goes wrong.
Every plan starts with a 14-day free trial with no credit card required. You will not be charged until the trial ends and you choose to continue.
You can cancel at any time during the trial directly from your workspace settings or by contacting support.
If you are charged for a subscription and contact us within 7 days of that charge, we will review the request for the most recent billing period.
Refunds are issued to the original payment method where possible. Partial-period usage, payment processor constraints, or signs of misuse may affect the review outcome.
You can cancel future renewals before the next billing cycle. Cancellation prevents upcoming charges but does not automatically create a retroactive refund unless your case qualifies under this policy.
If you need help canceling, contact support with the workspace name and account email so we can assist quickly.
To request a refund or cancellation, email support with your workspace name and account email. For Revolut payments, include the phone number used so we can match the transaction.
Most requests are reviewed within 2 business days, and you will receive confirmation once a refund has been processed.
Continue exploring the platform, policies, and setup guidance.
Short answers to common questions related to this page.
Refund review requests should be submitted within 7 days of the relevant charge for the most recent billing period.
Email support with your workspace name, account email, and relevant payment details so the team can review the request quickly.